Cookies Policy

Cookies are small text files that a website may place on your computer, tablet, mobile phone or another internet-connected device. They allow a website to recognise a device, remember information about a visit and support particular functions. Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may sometimes be linked with other information that identifies an account holder or website user.

Joka Casino may also use similar technologies, including pixels, tags, software development kits, local storage and device identifiers. These technologies can perform functions similar to cookies, such as remembering preferences, measuring website activity, helping to detect unusual behaviour and understanding how online services are used. In this policy, the term “cookies” includes cookies and these similar technologies unless stated otherwise.

Some cookies are set directly by Joka Casino, while others may be set by service providers that support website operation, security, analytics, communications or other online functions. Third-party cookies are controlled by the relevant third party, and their use may also be subject to that provider’s own privacy information.

Why cookies are used

• To enable the website and its core features to operate properly.
• To keep pages, account areas and other online services secure.
• To remember selected preferences and information during a session or between visits.
• To understand how visitors use the website and identify areas that could be improved.
• To support responsible administration of online services and help detect suspicious or unauthorised activity.
• To provide relevant communications or measure the effectiveness of online campaigns where this is permitted.
• To maintain technical performance, troubleshoot issues and manage website traffic.

Strictly necessary cookies

These cookies are required for essential website functions. They may allow you to move between pages, access secure areas, maintain a session, remember security settings or complete an online process. Without these cookies, some parts of the website may not function correctly. Because they are necessary for the operation and security of the website, they generally cannot be disabled through the website’s cookie preference tool. You may still be able to block them through your browser, but doing so may prevent access to some services or cause pages and functions to operate incorrectly.

Functional or preference cookies

These cookies help the website remember choices you make, such as language, display or session preferences. They can make your experience more consistent and reduce the need to enter the same information repeatedly. If you decline these cookies, the website may still be available, but some features may not remember your preferences or may need to be selected again during future visits.

Analytics and performance cookies

These cookies help us understand how visitors interact with the website. They may collect information such as the pages visited, the length of a visit, general device or browser information, the source from which a visitor reached the website and whether a page or feature works as expected. The information is generally used in aggregated or statistical form to monitor performance, identify technical issues and improve the design and content of the website.

Security and fraud-prevention technologies

Cookies and related technologies may be used to help protect the website, accounts and transactions. They can assist with recognising a device, identifying unusual patterns, preventing automated misuse and supporting investigations into suspected fraud, abuse or other prohibited activity. These technologies may continue to operate where needed to protect users and the integrity of the online service.

Marketing and advertising cookies

Where used and permitted, marketing cookies may help measure the performance of advertising, understand whether an advertisement or communication has been viewed and provide content that is more relevant to a user’s interests. These cookies may be placed by Joka Casino or by selected advertising and technology partners. You may be able to refuse or manage these cookies through the cookie settings tool, your browser controls or other available privacy choices.

When you first visit the website, you may be shown a cookie notice or preference tool. This may allow you to accept optional cookies, reject optional cookies or choose between categories. Your choices may be saved in a preference cookie so that the notice is not displayed repeatedly. If you clear your browser data or use a different device or browser, you may need to make your choices again.

You can also manage cookies through the settings in your web browser. Most browsers allow you to view stored cookies, delete existing cookies, block all cookies or block cookies from particular websites. Browser settings differ, so you should refer to the help or privacy section of your browser for instructions. Blocking or deleting cookies may affect the availability, security or performance of some website features.

1. Review the cookie banner or preference tool when it appears.
2. Select the categories of optional cookies you are willing to allow.
3. Use your browser settings to delete stored cookies or prevent future cookies from being placed.
4. Review settings again after changing devices, browsers or browser profiles.
5. Check the privacy information of relevant third-party providers where their technologies are used.

Choosing not to allow optional cookies does not necessarily stop all data collection. Essential technical information may still be processed where needed to provide, secure and maintain the website. Some information may also be handled under the Privacy Policy or for other lawful operational purposes.

Do not track signals

Some browsers provide a “Do Not Track” setting. Because there is no single industry standard for responding to these signals, the website may not respond to every browser-based request in the same way. The cookie settings tool and browser controls remain the main ways to manage optional cookies.

Joka Casino may use service providers to host, maintain, secure, analyse or support the website and its online services. These providers may process information collected through cookies on behalf of Joka Casino or in accordance with their own terms and privacy notices. Third-party services may change over time, and the types of cookies used may vary as website features, technologies and business requirements develop.

Cookies may be session cookies or persistent cookies. Session cookies are normally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The period may vary depending on the purpose of the cookie, the settings of the relevant service and your browser controls. Information collected through cookies may be retained for as long as reasonably necessary for the purpose for which it was collected, to meet legal or regulatory obligations, to resolve disputes, to enforce agreements or to protect the website and users.

Cookie information may be combined with account, device, transaction, usage or other information where this is necessary for website operation, security, compliance, customer support, analytics or another lawful purpose. Any handling of personal information is subject to the Joka Casino Privacy Policy and applicable Australian privacy requirements.

Changes to this policy

This Cookies Policy may be updated from time to time to reflect changes in the website, technologies, service providers, legal requirements or our privacy practices. The updated version will be made available on this page, and the date or other notice may be changed where appropriate. You should review this page periodically so that you understand how cookies are used. If a change requires your consent under applicable law, an appropriate notice or choice will be provided.

Questions and privacy requests

If you have a question about this Cookies Policy, want to understand how your information is handled or wish to make a privacy-related request, please use the available contact or support option on the Joka Casino website. Do not include sensitive account, payment or identity information unless it is requested through a secure channel. Further information about access, correction, complaints and other privacy rights is set out in the Privacy Policy.

By using the website after reviewing this policy, you acknowledge that cookies and similar technologies may be used as described above, subject to the choices available to you and any rights provided by applicable law.