Privacy Policy

The information handled by an online casino depends on how a player uses the website and which features are available. Joka Casino may collect information provided directly by you, information created when you use the website, and information received from service providers or other lawful sources. We aim to handle information transparently and do not generally request information that is unrelated to operating an online gambling service.

Account and identity details

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings. We may also need information used to confirm your identity, age and eligibility to use the service. This may include verification documents and information contained in those documents. You should provide accurate, current information and update it when necessary.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances, refunds and other transactions. Payment information may be processed through third-party payment providers. Depending on the payment method, Joka Casino may receive limited payment details or confirmation information rather than complete card or account credentials. Transaction records help us process payments, answer questions, identify unusual activity and meet record-keeping requirements.

Device, cookie and usage data

When you visit or use the website, technical information may be collected automatically. This may include your IP address, browser type, operating system, device identifiers, language preferences, approximate location, pages viewed, access dates and times, referring website and information about how you interact with the platform. We may also handle cookie identifiers and similar technologies. This information helps the website function, supports security and allows us to understand and improve the service.

Communications and support records

If you contact support, we may keep a record of your request and the information needed to verify your account and respond. This can include messages, attachments, relevant account details and the outcome of the enquiry. We may also keep records of complaints, feedback, responsible gambling communications and other interactions connected with your use of the website.

Personal information is used for purposes connected with providing and administering the service. The purpose depends on the type of information and the context in which it was collected. Common uses include:

• Creating, verifying, maintaining and administering your player account.
• Providing access to games, account features and other services available through the website.
• Processing deposits, withdrawals, wagers, refunds and other account transactions.
• Carrying out age, identity and account verification checks.
• Detecting, preventing and investigating fraud, money laundering, account misuse, payment abuse and other unlawful or harmful activity.
• Protecting the security, availability and integrity of the website, systems, players and service providers.
• Providing customer support, handling complaints and responding to questions or requests.
• Managing responsible gambling measures, account restrictions and player protection processes where relevant.
• Sending service messages about your account, transactions, security, policy changes or important operational matters.
• Sending marketing communications where permitted and where you have provided the required consent or there is another lawful basis.
• Analysing website use, testing features, improving performance and developing safer and more useful services.
• Meeting applicable legal, regulatory, tax, accounting, dispute resolution and record-keeping requirements.

Where reasonably necessary, we may combine information from different sources to check that account details are consistent, protect the service and meet verification or anti-fraud obligations. We may also use information in an aggregated or de-identified form for reporting, analysis and service improvement. This type of information is intended not to identify an individual player.

Joka Casino may share information where this is reasonably necessary for the purposes described in this policy. Recipients may include payment and financial service providers, identity and verification providers, technology and hosting providers, customer support platforms, security and fraud-prevention services, professional advisers and other suppliers that help operate the website. These providers should use information only for relevant services and in accordance with applicable privacy and security requirements.

Information may also be disclosed where required or permitted by law, or where disclosure is necessary to protect players, prevent harm, investigate suspected unlawful conduct, respond to legal processes, enforce website terms or protect rights and property connected with the service. We do not sell personal information as a standalone product. If business operations, systems or service arrangements change, information may be transferred to a relevant provider or successor where appropriate.

Reasonable administrative, technical and organisational measures are used to help protect personal information from unauthorised access, alteration, loss, misuse or disclosure. No website, transmission method or storage system can be guaranteed to be completely secure. Players should use strong, unique account credentials, keep login information confidential and contact support promptly if they suspect unauthorised activity.

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted. Some account, identity, payment, transaction, communications and security records must be retained for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational requirements.

Joka Casino may use cookies and similar technologies to remember preferences, maintain sessions, support account and security functions, understand website performance and improve the player experience. Some cookies are necessary for core website features, while others may assist with analytics, personalisation or communications. Information collected through these technologies may be combined with other technical or account information where appropriate.

Players can manage, block or delete cookies through their browser settings. Blocking or deleting cookies may affect how parts of the website work, including account access, security features and saved preferences. Browser controls differ between devices and browsers, so players should review the relevant settings and help information for their chosen browser.

Information from third parties

Some information may be received from third parties that help provide payment processing, identity verification, security, fraud prevention, analytics or technical services. We may use that information to confirm account details, protect the website, process transactions or meet applicable obligations. Third-party services may have their own privacy notices, and players should review those notices where relevant.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to reasonable exceptions, identity checks, legal obligations and other applicable conditions. We may need to verify a request before taking action to protect your account and personal information.

• Access: you may ask for information about the personal data we hold about you and, where appropriate, request a copy.
• Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: you may ask us to delete your data where there is no continuing lawful or operational reason to retain it. Deletion may not be possible for records that must be kept by law or are needed for security, dispute or transaction purposes.
• Marketing consent: where marketing is based on your consent, you may withdraw that consent at any time. You can also use an unsubscribe option in a marketing message where one is provided. Withdrawing marketing consent does not affect essential service messages or processing that has another lawful basis.

To exercise your rights, ask a privacy question, request access, request correction or deletion, or withdraw consent to marketing, contact support@joka-casino.top. Please describe your request clearly and include enough information for us to identify the relevant account without sending unnecessary sensitive information. We may ask for additional details to confirm your identity. We will review and respond to valid requests within a reasonable period, subject to applicable requirements and the complexity of the request.

If you believe information has been handled incorrectly, please contact us first so the issue can be reviewed. You may also have the right to raise a privacy concern with the relevant privacy authority or another appropriate body. This policy may be updated from time to time to reflect changes to the website, services, technology or legal requirements. The latest version published on the website will apply from its stated effective date, and players should review it periodically.